Personal data we collect

• Identity and KYC details: name, date of birth, nationality, photo ID or passport (where lawful), proof of address.
• Contact information: mobile number, email, address.
• Account and usage: username, preferences, device identifiers, IP address, log files, approximate location, interaction on the websites.
• Payments and transactions: deposit and withdrawal information, bank or mobile financial service references, card or wallet tokens handled by payment providers.
• Risk and compliance: results of security checks, anti-fraud and anti-money laundering screening, responsible play interactions.

Why we collect this information

• To register and service accounts for users.
• To verify age and identity, and to meet anti-money laundering obligations under Bangladesh law.
• To process transactions and maintain accurate records.
• To protect the services from fraud and misuse.
• To improve online performance and user experience.
• To comply with legal requests, court orders, and regulatory duties.

Protection measures

• Encryption in transit and at rest, secure configuration, network segmentation, and continuous monitoring.
• Strict access controls, multi-factor authentication for staff, and least-privilege permissions.
• Vendor due diligence, data processing agreements, and regular security testing.
• Data minimisation, role-based retention schedules, and incident response procedures.

Retention

• Account, KYC, and transaction records are retained for the period needed to provide services and meet law enforcement or anti-money laundering rules. This typically includes at least 5 years after account closure or the last transaction, unless a longer period is required by law.

User rights

• Access: request a copy of personal data.
• Correction: ask to update inaccurate or incomplete data.
• Deletion: request erasure where allowed by law.
• Restriction and objection: limit or object to certain processing.
• Portability: receive certain data in a portable format where applicable.
• Withdraw consent: stop processing based on consent at any time, without affecting prior lawful processing.

Legal basis and compliance

• Processing relies on consent, performance of a contract, legal obligation, and legitimate interests, depending on the specific activity.
• The platform operates in line with applicable laws of Bangladesh, including the Cyber Security Act 2023, the ICT Act 2006, anti-money laundering rules, and aligns with international standards such as GDPR principles where these apply.

How personal information is used

• Account service: registration, login, profile management, and customer support.
• Transactions: deposits, withdrawals, payment reconciliation, chargeback handling, and financial reporting.
• Security and integrity: identity checks, fraud prevention, risk scoring, and service protection.
• Responsible play: monitoring and applying user-set limits and self-exclusion where available.
• Improvement and analytics: site performance, error diagnostics, and feature optimisation.
• Marketing and preferences: sending permitted service messages or offers based on consent and local law.
• Compliance: meeting tax, accounting, anti-money laundering, and regulatory obligations.

Principles for processing

• Lawful, fair, and transparent processing of user data.
• Use limited to stated purposes and necessary collection only.
• Accuracy maintained through regular updates and user prompts.
• Storage limited to the period required for the services and legal duties.
• Integrity and confidentiality protected through appropriate safeguards.

How to access, update, or delete personal data

• Submit a request to [email protected] from the registered email.
• We may ask for identity verification to protect user information.
• Responses are provided within a reasonable period, aimed at 30 days, subject to complexity and lawful extensions.

Correction and deletion procedures

• Corrections are made upon validation of accurate information.
• Deletion requests are honoured where permitted, subject to the need to retain data for fraud prevention, dispute resolution, and anti-money laundering obligations.

Security checks and payment processing consent

• By using DBBet, the user consents to security and compliance checks required for risk control.
• The user also consents to payment data being processed by licensed payment providers, banks, card schemes, and mobile financial services for transaction execution and fraud control.

• The services are intended only for persons aged 18 or above. Accounts for minors are not allowed.
• The operator cannot confirm age in all cases without receiving identity documents during verification.
• If a parent or legal guardian informs us that a minor’s personal data was provided, we will verify the request and delete the information where lawful.
• Suspected accounts held by minors may be suspended and reviewed to protect the user and the platform.

• Personal data may be processed in other countries where technical providers, payment partners, or support teams operate.
• By using the services, the user gives consent to such cross-border transfers and processing.
• Protections include contractual safeguards, standard contractual clauses where applicable, encryption, strict access controls, and confidentiality obligations for all partners.
• Transfers are limited to the purposes set out in this policy and follow applicable law.

• A disclaimer may adjust the scope or effect of certain rules in this document, subject to applicable law.
• The disclaimer applies when the user accepts this policy through signature, electronic acceptance on the site, or accession by continuing to use the services.
• Nothing in this policy limits rights that cannot be excluded under Bangladesh law or other mandatory regulations.
• If a clause is invalid under local law, the remaining parts continue to apply.

What cookies are

• Cookies are small text files stored on a device by a browser to remember settings and improve online experience.

How we use cookies

• Essential: enable secure login and core site functions.
• Functional: remember preferences and improve navigation.
• Analytics: measure traffic, detect errors, and enhance performance.
• Personalisation and advertising: tailor content and measure relevance where permitted by consent.

Retention and control

• Cookie lifespan is up to 1 year, unless a shorter period is needed for a specific purpose.
• Users can manage or delete cookies in browser settings. Blocking some cookies may affect parts of the services.

• Use of the websites and services means full acceptance of this Privacy Policy.
• The current published version on the site prevails over any earlier version.
• Continued use after an update indicates agreement to the revised terms, subject to applicable notice requirements.
• Users who do not agree should stop using the services and contact support for account closure and data options.

Sharing of personal information

• We may share data when required by law, for dispute handling, to enforce agreements, or to deliver services.
• Typical recipients include payment processors, banks, mobile financial services, identity verification providers, analytics firms, cloud hosting, auditors, and regulators or law enforcement when lawful.

Transparency and consent

• A list of key processors and partners may be provided on the site. If not available, the purpose and scope of sharing will be explained where required before disclosure.
• Providing personal data and using the services indicates consent to such sharing for the purposes stated in this policy.

Responsibilities of third parties

• Partners must protect confidentiality, use information only for agreed purposes, and apply adequate security measures.

• The site may contain links to external websites that have their own privacy policies and practices.
• DBBet is not responsible for how third-party websites collect, use, or protect personal information.
• Users should review the privacy policy of each external site before providing any data.
• Clicking external links is at the user’s discretion and risk.